Policies & Info
Everything you need to know before ordering — delivery, payment, pickup, and authenticity.
🚚 Delivery
- Within Dhaka: ৳70
- Dhaka Suburb / Outskirts: ৳90
- Outside Dhaka (nationwide): ৳120
- Door-to-door delivery available
- Orders are dispatched after advance confirmation
📍 Pickup Locations
Self-pickup available at the following locations (Dhaka):
Aftabnagar
Banasree
Contact us on WhatsApp to arrange a pickup time.
💳 Payment Policy
- To confirm order: pay at least the delivery charge in advance
- Orders above ৳2000: 30% advance required
- Exclusive/rare items: full advance required
- Prices are fixed — no negotiation
- Price may vary for newly purchased bottles based on cost
🔄 Refund & Return Policy
- No returns or exchanges on opened or used decants
- Record a continuous unboxing video for any damage, missing, or incorrect item claims
- Report any issue within 24 hours of delivery
- Verified claims are eligible for a replacement or refund
- Orders cannot be cancelled after confirmation
✅ Authenticity
- All decants are from personal collection
- Decanted using a syringe for accurate volume measurement
- Zero adulteration — straight from original bottles
- What you smell in store, you get in your decant
🧪 Decant Sizes
- 3ml — Perfect for trying a fragrance (approximately 40–45 sprays)
- 5ml — Most popular (approximately 70–75 sprays)
- 10ml — Ideal for regular wear (approximately 140–150 sprays)
- 15ml — Great for extended use (approximately 210–225 sprays)
- 30ml — Best value for frequent wear (approximately 420–450 sprays)
Spray counts are approximate and may vary depending on the atomizer and spray technique.